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How to Use Hikvision Hik-Connect

How to Use Hikvision Hik-Connect App on iPhone & Android

Time needed: 5 minutes


Hik-Connect is a mobile phone surveillance application from HikVision, which is available on iPhone and Android phones, supporting Hikvision CCTV Camera, DVR, HD-TVI CCTV Camera, Alarm, Door Access Reader, IP Camera, NVR, etc. Hik-Connect is the newer generation of the mobile application after Hikvison iVMS-4500.

The below is the guide on how to use Hikvision Hik-Connect.

  1. Download the Mobile App

    For iPhone users, search for "Hik-Connect - for End user" from the iOS app store. For Android phone users, please go to Google Play Store and download the app (same name) and install it.

    After downloading is complete, click the app Hik-Connect to open it

    How to use Hikconnect 01

  2. Add the Hikvision Devices to Hik-Connect App

    In order to add Hikvision CCTV, IP Camera, Door Access Reader, or Alarm System etc to the mobile app, click the Login/Register button to start with.

    If you already have a Hik-Connect account, you can login accordingly now. If you don't have an account, you can register one here.


    How-to-use-Hik-Connect

  3. Add the Hikvision Device Now Using Serial Number (SN)

    Click the top right corner “+”. After that choose "Scan QR code" as shown below.

    We will use "Scan QR code" method which is most popular method to illustrate. You can find your QR code on the packaging box, the bottom of the NVR/DVR, or the side of the camera. You can also get the SN after you login to the devices.

    If you can't scan the QR code, you can also click the top right corner of the "pencil" icon to enter it manually.



    If you have successfully added the devices, you will see the SN appear as follows. Click "Add" to proceed.

    How-to-use-Hik-Connect

  4. Choose the right device type, and enter the device verification code


    You need to select the right device type and enter the device verification code, which was configured during the initial setup process.

    How-to-use-Hik-Connect

    How-to-use-Hik-Connect

  5. Add the Hikvision Device Now Using Domain Name

    Click the top right corner “+” and choose "Manual Adding" as your adding method.

    After clicking it, you will direct to this page and require you to change the Adding type from "Hik-Connect Domain" to "IP/Domain"

  6. Insert your IP/Domain details


    After you choose IP/Domain, it will show you the column where you need to fill up in order to add the device on your phone apps. (Please check with your vendor on the details you need)

  7. Watch the live view

    Once you done adding the device into Hik-Connect app, you will see this interface below. Just tap the device and you will be able to see the live view.

    How-to-use-Hik-Connect

  8. Useful Tips for Live View

    Here are useful tips when you watch the live view: 1) Resolution quality (toggle between the fluent mode and high resolution mode); 2) Digital zoom during live view; 3) Take a screenshot; 4) Record clip of video.

    If you have more than 1 camera, please choose the camera channel depends on the number of cameras you have in order to view all.

    How-to-use-Hik-Connect

  9. Playback the Video Records

    To view Playback records, go back to your main page of the apps. Tap the top left corner icon which is shown below.

    After that, choose the date and time you want to view the playback record. Choose the camera which you want to view the playback of it and click "Start Playback".

    How-to-use-Hik-Connect

    How-to-use-Hik-Connect

That is it! We have covered all the important usage of the Hikvision Hik-Connect mobile app in this tutorial. Feel free to play around with it. If you need any Hikvision CCTV, intercom, or door access, we would love to hear from you!

User Guide - 03/31/2021

How to Change Password for Hikvision DVR, NVR, IP Camera on iVMS-4500

The instructions were written and illustrated with iPhone with iOS12. The steps are similar for Android users.

You might need to read the instructions of How to use Hikvision iVMS-4500 before you refer to the below guide.

How to Change Password for Hikvision DVR, NVR, IP Camera with iVMS-4500?

We will advise all the users of the Hikvision DVR, NVR, IP Camera to use a strong password - a strong password should have the below features:

  • Consist of combination of uppercase and lowercase letters, punctuation, numbers, and symbols.
  • At least 8 characters - the longer the better (as long as you can remember it or you can note it down somewhere safe)
  • Be unique. Don't re-use your existing passwords
  • Do not use dictionary words or common words (such as "password", "admin", etc)

The below are the guideline on How to Change Password for Hikvision DVR, NVR, IP Camera on iVMS-4500

1. Click the icon of "iVMS-4500" to open the app on your iPhone or Android phone.

2. Click the top left corner (the Menu) now.

3. Click "Devices".

4. Click the device (NVR, DVR, IP Camera, etc) of which you want to change the password.

5. Click the bottom right icon as shown.

6. Click "Remote Configuration"

7. Click "Change Password" as shown below.

8. Enter your old password, new password and new password again. After that, click the top right corner the "Save" icon to save the changes.

9. Password has been changed now! Please do remember your password as resetting the password of Hikvision DVR, NVR, IP Camera can be a bit troublesome.

Want to install Dahua or Hikvision IP CCTV Camera, HDCVI, HD-TVI CCTV Camera for your home or office? Browse various types of IP Camera & HD-TVI CCTV Camera packages!

Technical - 10/24/2020

How to Use Hikvision Hik-Connect in iVMS-4500 (Updated in Sep 2019)

This guide, How to Use Hikvision Hik-Connect in iVMS-4500, is updated in Sep 2019. You might find the guide of How to use Hikvision ivms-4500 helpful in understanding the basic operation of iVMS-4500 before reading this guide. If you want to find out how to access to Hikvion DVR/NVR/IP Camera from PC, please refer to How to Use Hikvision iVMS-4200 on PC

If you want to use the Hik-Connect P2P Service on the new Hikvision's Hik-Connect App, please refer to How to use Hik-Connect App on Mobile (iOS and Android)

What is Hikvision Hik-Connect

Hik-Connect is free P2P service provided by Hikvision. The purpose of the service is to allow your mobile devices or PC to easily communicate with Hikvision products, such IP Camera, NVR, DVR, etc.

P2P, or Peer to Peer is a network protocol used by IP devices and software application to establish the communication without the need to do any port forwarding at the firewall. In addition, Dynamic DNS will not be required either due to the nature of peer-to-peer connection.

How to Use Hikvision Hik-Connect in iVMS-4500

If you have purchased the Hikvision IP Camera, NVR, or DVR, and would like to find out how to use Hikvision Hik-Connect in iVMS-4500, you can refer to the below step-by-step guide with the screenshots to set it up. Let's get started now!

1. Download the iVMS-4500

Get the iVMS-4500. Go to the "App Store", or "Play Market", download the app: iVMS-4500. These are the links: iVMS-4500 on App Store; iVMS-4500 on Google Play Store

2. Enable the Hik-Connect Service at the Hikvision's Device

By default, the Hik-Connect service at all the Hikvision's products are turned off. You will need to turn it on before you can use it. We will use Hikvision IP Camera DS-2143G0-I as an example to show you how to enable the service.

Login the IP Camera with the web browser (If you don't know how to do that and if you are our existing customer, please contact us to get support). Go to "Configuration" -> "Network" -> "Advanced Settings" -> "Platform Access". Tick the "Enable". Set a verification code as instructed. Please do remember the verification code you have set, as we are going to need it in a while. When you have done the setting, click "Save" to effect the changes.

How to Use Hikvision Hik-Connect in iVMS-4500

3. Register or Login to Hik-Connect Service

Open your iVMS-4500 on your iPhone or Android Phone, click the top left corner, followed by clicking "Hik-Connect".

How to Use Hikvision Hik-Connect in iVMS-4500
How to Use Hikvision Hik-Connect in iVMS-4500

You will see the login page of Hik-Connect service. Click "Login".

How to Use Hikvision Hik-Connect in iVMS-4500

If you have registered, please login here; if you haven't registered with the service before, click "Register" to register an account by following the onscreen instructions.

How to Use Hikvision Hik-Connect in iVMS-4500

4. Add the Hikvision Device to Hik-Connect

After you have logged in the Hik-Connect service, you will need to add your Hikvision Device to the Hik-Connect to start using the service. Click the "+" icon on the top right corner. You will see the barcode scanning function now, just scan the barcode of the Hikvision device to add it to the Hik-Connect service. Alternatively, you can also manually add the serial number.

How to Use Hikvision Hik-Connect in iVMS-4500

Now you should be able to see the serial number of the Hikvision device you are trying to add. Click "Search" now. Once you can see the device's model number with the serial number, that means your Hikvision device is already available to be added. Click the "+" icon now.

How to Use Hikvision Hik-Connect in iVMS-4500
How to Use Hikvision Hik-Connect in iVMS-4500

You will now be asked to enter the verification code - this is the code you have set in Step 2. Enter it now.

How to Use Hikvision Hik-Connect in iVMS-4500

5. View the Hikvision Device in Hik-Connect with iVMS-4500

After you have entered the correct verification code, you will see the list of the Hikvision devices which are already in the Hik-Connect service. Click the device now

How to Use Hikvision Hik-Connect in iVMS-4500

Click "Start Live View" to watch the live view. You will now be asked to enter the verification code again. Please do it now.

How to Use Hikvision Hik-Connect in iVMS-4500
How to Use Hikvision Hik-Connect in iVMS-4500

All good! Now you can watch the live view of the Hikvision Devices via Hik-Connect! In this case, don't worry about changing the internet router or setting up the DDNS, the Hikvision IP Camera, DVR, or NVR will simply be in the plug-and-play mode now.

If you still face any issues with the setup of Hikvision Hik-Connect and if you are our customer, please contact us for the free support.

Want to install Hikvision IP CCTV Camera or Hikvision HD-TVI CCTV Camera for your home or office? Browse various types of IP Camera & HD-TVI CCTV Camera packages!

Technical - 10/24/2020

How to Use HikVision CCTV App iVMS-4500 on iPhone & Android

User guide of how to change the password of the Hikvision DVR, NVR, IP Camera on iVMS-4500 has been included.

If you want to find out how to access to Hikvion DVR/NVR/IP Camera from PC, please refer to How to Use Hikvision iVMS-4200 on PC; If you want to use Hikvision Hik-Connect, this is the step-by-step guide: How to Use Hikvision Hik-Connect in iVMS-4500. If you want to find out how to use Dahua's iDMSS or gDMSS on iPhone and Android Phones, please refer to How to Use Dahua iDMSS on iPhone & Dahua gDMSS on Android Phone

What is iVMS-4500

iVMS-4500 is a mobile phone surveillance application from HikVision, which is available on iPhone and Android phones, supporting Hikvision CCTV Camera, DVR, HD-TVI CCTV Camera, IP Cameras, NVR, etc. The key features of HIKVISION iVMS-4500 Mobile Surveillance Application include:

  • Real-time video live view of up to 16 channels;
  • Remote playback of CCTV Cameras
  • PTZ control and CCTV camera movement, pinch to zoom in and out in preview mode;
  • Support for preset activation and configuration, as well as calibration for brightness.
  • Snapshot and video recording support;
  • Management of up to 256 sets of devices. Device profiles can be added / deleted / modified.
  • Integration of the Hik-Connect - Hikvision's own P2P Service

How to Use HikVision CCTV App iVMS-4500 on iPhone & Android

If you have installed the CCTV Camera, or IP Camera system from us, and would like to find out how to use HikVision CCTV App iVMS-4500 on iPhone & Android phone, kindly follow the following comprehensive tutorials with image explanations. We will use iPhone as the illustration, the workflow is the same for Android phone.

1. Go to the "App Store", or "Play Market", download the app: iVMS-4500. These are the links: iVMS-4500 on App Store, iVMS-4500 on Google Play Store

2. After downloading is complete, click the app iVMS-4500 to open it

3. The first thing you need to do after opening the app iVMS-4500, is to add the Hikvision CCTV Camera / DVR / IP Camera / NVR to your application. Click the top left "menu" icon as shown below.

4. Click "Devices", followed by the "+" icon on the top right corner. Select "Manual Adding".

5. Now you are adding the Hikvision CCTV Camera / DVR / IP Camera / NVR to the iVMS-4500. Follow the instructions on the screen below. Remember to click the "Save" icon on the top right corner after you have entered the right information. Don't worry about the "Camera No.", as it will change automatically once you have entered all the correct information.

6. To start to watch the live view, you can either click "Start Live View" at the bottom. Or you can click the top left "menu" icon, following by clicking "Live View".

7. Select the CCTV cameras you want to view at the next step, as shown below.

8. You should be able to see the live view now. If you think the CCTV camera images are not very sharp, follow the instructions on the below screens to switch among different viewing modes.

9. To watch the remote playback records, click the top left "menu" icon, following by clicking "Remote Playback".

10. Select the right start time and end time you want to watch the playback video records. Select the cameras you want to view. And you can watch the remote playback records now.

11. If you want to change the password of the Hikvision DVR, NVR, IP Camera, please refer to the guide here: How to Change Password for Hikvision DVR, NVR, IP Camera on iVMS-4500.

Summary on Use of HikVision CCTV App iVMS-4500 on iPhone & Android

HikVision iVMS-4500 is a robust, easy to use, and comes with a lot of useful features. Feel free to play around with it. What you do on the iVMS-4500 will not affect the CCTV Camera you installed: recording will work fine and independently. If you still face any issues with iVMS-4500, please contact us for support.

Technical - 10/24/2020

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