Hik-Connect Team: A Powerful Tool for Multi-Site Management

Read: How to Create Hik-Connect Team and Use the Cloud Service

Hik-Connect Team is a cloud-based platform designed to simplify the management of multiple Hikvision security systems. It's particularly useful for businesses with multiple locations, such as retail chains, schools, or offices.

Key Features

  • Centralized Management: Monitor and control all your Hikvision devices from a single platform.
  • Multi-Site Management: Easily organize and manage multiple locations, including mapping and geo-fencing.
  • Role-Based Permissions: Assign specific roles and permissions to different team members, ensuring secure access and control.
  • Video Monitoring: Access real-time video feeds, record footage, and perform playback.
  • Intercom Management: Communicate with visitors or staff through two-way audio intercom systems.
  • Access Control: Manage access control systems for doors, gates, and other entry points.

Benefits

  • Increased Efficiency: Streamline operations and reduce management time.
  • Enhanced Security: Monitor multiple locations simultaneously, improving overall security.
  • Improved Collaboration: Facilitate collaboration among team members with clear roles and permissions.
  • Cost-Effective: Reduce the need for on-site personnel and infrastructure.
  • Scalability: Easily expand the system to accommodate growth.

Hik-Connect Team offers a comprehensive solution for businesses seeking to efficiently manage their security systems across multiple locations. By providing centralized control, role-based permissions, and powerful features, it can help improve security, reduce costs, and enhance overall operations.

How to Create Hik-Connect Team and Use the Cloud Service

To use the Hik-Connect Team service, you will need to have basic Hik-Connect service in use now. Refer to How to Use Hikvision Hik-Connect on how to use Hikvision Hik-Connect

Time needed: 3 minutes

Hik-Connect Team is a cloud-based platform designed to simplify the management of multiple Hikvision security systems. It's particularly useful for businesses with multiple locations, such as retail chains, schools, or offices.

Here are the steps on how to create Hik-Connect Team and use the cloud service.

  1. Login the Hik-Connect account you just registered.

    If you don't have the account yet, refer to How to Use Hikvision Hik-Connect on how to register Hikvision Hik-Connect account
    Hik-Connect-Team

  2. Click "Service"

    After logging in, you will see the home page. Please switch to the "Services" tab at the bottom.
    Hik-Connect-Team

  3. Create Hik-Connect Team Service Now

    On the "Services" page, scroll down to find the "Create Team…" window.
    Hik-Connect-Team

  4. Click "Create Team" to Continue

    Tap on it to proceed, and then click the "Create Team" button on the next screen.Hik-Connect-Team

  5. Enter some details to create the Hik-Connect Team Service

    Fill in your Team name (the address is optional). Make sure the time zone is set corrently. (For Singapore, time zone is UTC+8). The phone number is optional. Then, select the scene type that best fits to your situation and click on "Next" button.
    Hik-Connect-Team

  6. Enable the service you need at Hik-Connect Team

    Tap to enable the service you need. For example, if you’ve installed CCTV, turn on "Video Management"; if you've installed Hikvision door access control system, turn on "Access Control & Attendance". Then, scroll down to the end of the page.
    Hik-Connect-Team

  7. Agree the terms and services to create Hik-Connect team service now

    Tick the box to agree the terms and services, click the "Create Team" button, and then click the "Next" button in the next screen.
    Hik-Connect-Team

  8. Hik-Connect Team Service Created

    Your team has been successfully created. You will be redirected to the "Services" page. From here, tap the "Home" tab at the bottom.
    Hik-Connect-Team

  9. Import or Add Devices to your Hik-Connect Team now

    If you already added the devices under the basic personal Hik-Connect account, click "Import Personal Device" button; if not, you can proceed to click "Add Device".
    Hik-Connect-Team

Hik-Connect Team offers a comprehensive solution for businesses seeking to efficiently manage their security systems across multiple locations. By providing centralized control, role-based permissions, and powerful features, it can help improve security, reduce costs, and enhance overall operations.

Hik-Connect-logo

How to Share Hikvision Device on Hik-Connect with Other Users?

Time needed: 2 minutes

If you're currently using Hikvision CCTV, door access, alarm, intercom, or any other system, and managing these devices through Hik-Connect, and now another family member wishes to access and control them too, what steps should be taken? The following provides a step-by-step guide on sharing Hikvision devices on Hik-Connect with other users.

  1. Find the Hikvision Device which you want to share with other users

    Click the icon "...", followed by the icon "share"

  2. Click "Share with User"

    As shown in the below image

  3. Enter the other user's Hik-Connect user account, or email address or mobile number which are registered at Hik-Connect

    The other user MUST register the Hik-connect account first before main user can share the device with him/her. If he or she doesn't know how to do that, please refer to Hik-Connect Usage Guide here.


  4. The other users shall accept the invitation from the main Hik-Connect user

    All good now. Enjoy the convenience brought by Hikvision Hik-Connect now!

Hik-Connect-logo-1

How to Reset Password of DVR NVR via Hik-Connect App

Resetting the password of a DVR/NVR system is important to ensure the security of the device and the recorded footage. The Hik-Connect app provides a convenient way to reset the password of a Hikvision DVR/NVR system remotely. Here are the steps to reset the password of a DVR/NVR system via the Hik-Connect app:

  1. Open the Hik-Connect app on your smartphone and login to your account.
  2. Tap on the "Me" tab at the bottom of the app screen
  3. Tap on the "Reset Device Password"
  4. Scan the QR code on the local device's GUI
  5. You will be shown a "Reset Code".
  6. Enter the reset code on the local device's GUI page.
  7. You will be prompted to enter the old password and the new password.
  8. All Done!

Note: It is important to keep the new password safe and secure to prevent unauthorized access to the DVR/NVR system. Also, it is recommended to use a strong and unique password that is not easily guessable.

Video guide can be found here: https://www.youtube.com/watch?v=2jk0ZTmpO2Y

hikcentral-logo

How to Share Hikvision Device on Hik-Connect with Installer?

Time Needed : 1 minutes

If you are using Hikvision CCTV, Door Access, Video Intercom, Alarm, or other systems, and looking for a Hikvision authorised support partner to provide technical support to you, here is how you can share Hikvision Device on Hik-Connect with them.
Prerequisite: you will need to add the device under a Hik-Connect account. The device status must be online.

  1. Find the device in the Hik-Connect App. Click the symbol in the top right corner.

  2. Click "Share with Service Provider".

  3. Either choose your existing service provider, or click "Add Service Provider"

  4. Enter the provider's email address and click "OK". Your service provider should have received the notification of the support request. They can help you troubleshoot remotely once they agree.

Tools
  • Hik-Connect App, Hikvision Devices

How to Use the Latest Version of Hikvision iVMS-4200 (V3.x)

Time needed: 5 minutes


Hikvision iVMS-4200 Client is the free version of the management software which allows for real-time live viewing, video recording, and event management of embedded network surveillance devices, such as DVRs, NVRs, IP cameras, Door Access Reader and Controller, Video Intercom system and other encoders. It also supports the time attendance reporting and door access records tracking function.

Refer to the below steps on how to use it.

  1.  How to Use IVMS-4200 Client on PC

    Download the latest version of iVMS-4200 Client here. After that, install the software and run the program to start the software installation.

  2. iVMS-4200 Installation Wizard feature

    You will see this page full of features but you just leave it as default. Continue by clicking Install.

  3. iVMS-4200 Installation Wizard Completion

    You will see this page showing you that you have already installed the software on your pc. Now click Finish to let it run the software.

  4. Software Upgrade Notification

    Choose "Disable" here.

  5. Software account creation

    You will be asked to create user name and password. Note that the password is only for the iVMS-4200 Client software (not for the Hikvision NVR/DVR/IP Camera). So, feel free to set any iVMS of your own. Also, if it's your own PC, you can enable the Auto-Login feature to bypass the login page when you open the software.

  6. Security Question for Password Protection

    You will be asked to set answers to the security questions. The security question will be useful when you reset the password of the iVMS-4200 Client software (not the Hikvision NVR/DVR/IP Camera). Please set your own answers and remember them.

  7. iVMS-4200 Client Main Page

    After you clicked the Log In, it will direct you to this page. Click the Device Management on the right side as shown below.

  8. Device Management

    You can see the "Add" under Device category. Click "Add" to start adding your device address manually. There are two types of adding methods. You may need to check with your system vendor on which method is suitable for you.

  9. Device Adding Method by IP/Domain

    Select IP/Domain as adding mode. After that, fill up the details provided to you or you can refer back to your previous device/ PC. Once you filled up, you can click "Add" to finish the device adding.

  10. Device Adding Method via Hik-Connect

    Select Hik-Connect as adding mode. After that, choose your own region. Click "Log In" once you done choosing and it will pop out a login windows.

  11. Hik-Connect Login Windows

    Username/Phone number(Recommended method, easier to remember).
    a. If login via username, kindly note that the username is not your recorder username. The username is the Hik-Connect account username.
    b. If login via phone number, please remember to insert 65 in front of your number. E.g : 6591234567

    Password: your own password

    After that, click Login

  12. Hik-Connect Login Interface

    You will see this small pop up window telling you that you have logged in and Click Close

  13. Hik-Connect New Device Adding

    Click the Online Device button on the right hand side, choose the device you wanted to add and it will appeared under Serial No column. Fill up the Verification Code which will be provided by your system vendor and Click "Add" to complete it.

  14. IVMS-4200 Client Homepage

    Click 01 to go Homepage; Click 02 to go Live View; Click 03 to go Playback

  15. Live View

    Click the device you added on the left side and drag to the channels list on the right hand side

  16. Playback

    Click the device you added on the left side > Select the date and time you want to view > Drag to the channels list on the right hand side to start viewing playback

Hik-Connect-logo-1

How to Use Hikvision Hik-Connect

How to Use Hikvision Hik-Connect App on iPhone & Android

Time needed: 5 minutes


Hik-Connect is a mobile phone surveillance application from HikVision, which is available on iPhone and Android phones, supporting Hikvision CCTV Camera, DVR, HD-TVI CCTV Camera, Alarm, Door Access Reader, IP Camera, NVR, etc. Hik-Connect is the newer generation of the mobile application after Hikvison iVMS-4500.

The below is the guide on how to use Hikvision Hik-Connect.

  1. Download the Mobile App

    For iPhone users, search for "Hik-Connect - for End user" from the iOS app store. For Android phone users, please go to Google Play Store and download the app (same name) and install it.

    After downloading is complete, click the app Hik-Connect to open it

    How to use Hikconnect 01

  2. Add the Hikvision Devices to Hik-Connect App

    In order to add Hikvision CCTV, IP Camera, Door Access Reader, or Alarm System etc to the mobile app, click the Login/Register button to start with.

    If you already have a Hik-Connect account, you can login accordingly now. If you don't have an account, you can register one here.


    How-to-use-Hik-Connect

  3. Add the Hikvision Device Now Using Serial Number (SN)

    Click the top right corner “+”. After that choose "Scan QR code" as shown below.

    We will use "Scan QR code" method which is most popular method to illustrate. You can find your QR code on the packaging box, the bottom of the NVR/DVR, or the side of the camera. You can also get the SN after you login to the devices.

    If you can't scan the QR code, you can also click the top right corner of the "pencil" icon to enter it manually.



    If you have successfully added the devices, you will see the SN appear as follows. Click "Add" to proceed.

    How-to-use-Hik-Connect

  4. Choose the right device type, and enter the device verification code


    You need to select the right device type and enter the device verification code, which was configured during the initial setup process.

    How-to-use-Hik-Connect

    How-to-use-Hik-Connect

  5. Add the Hikvision Device Now Using Domain Name

    Click the top right corner “+” and choose "Manual Adding" as your adding method.

    After clicking it, you will direct to this page and require you to change the Adding type from "Hik-Connect Domain" to "IP/Domain"

  6. Insert your IP/Domain details


    After you choose IP/Domain, it will show you the column where you need to fill up in order to add the device on your phone apps. (Please check with your vendor on the details you need)

  7. Watch the live view

    Once you done adding the device into Hik-Connect app, you will see this interface below. Just tap the device and you will be able to see the live view.

    How-to-use-Hik-Connect

  8. Useful Tips for Live View

    Here are useful tips when you watch the live view: 1) Resolution quality (toggle between the fluent mode and high resolution mode); 2) Digital zoom during live view; 3) Take a screenshot; 4) Record clip of video.

    If you have more than 1 camera, please choose the camera channel depends on the number of cameras you have in order to view all.

    How-to-use-Hik-Connect

  9. Playback the Video Records

    To view Playback records, go back to your main page of the apps. Tap the top left corner icon which is shown below.

    After that, choose the date and time you want to view the playback record. Choose the camera which you want to view the playback of it and click "Start Playback".

    How-to-use-Hik-Connect

    How-to-use-Hik-Connect

That is it! We have covered all the important usage of the Hikvision Hik-Connect mobile app in this tutorial. Feel free to play around with it. If you need any Hikvision CCTV, intercom, or door access, we would love to hear from you!

How to Use Hik-Connect on Mobile (iOS and Android) (Updated in Sep 2019)

If you are using Hikvision's CCTV camera systems, such as IP Camera, NVR, Turbo HD Cameras, etc, you are using either Hikvision iVMS-4500 or Hik-Connect app on your mobile phone.

This guide focuses on teaching you how to use the Hikvision devices on the Hik-Connect mobile app on iPhones and Android mobile phones. We are using iPhone as an illustration, the steps are similar on the Android phones.

If you want to find out how to access to Hikvion DVR/NVR/IP Camera from PC, please refer to How to Use Hikvision iVMS-4200 on PC

If you want to use Hikvision iVMS-4500 on iPhone and Android Phones, this is the step-by-step guide: How to Use iVMS-4500 on iOS and Android

If you are using Dahua's CCTV Camera systems, you will find this useful: How to Use Dahua iDMSS on iPhone & Dahua gDMSS on Android Phone

What is Hik-Connect

The Hik-connect app is from Hikvision, which is developed to connect Hikvision's IP Cameras, NVRs, Turbo DVRs, etc to your iOS and Android mobile Phones. It allows users to live view and replay Hikvision's devices remotely. In addition, with the latest update, you can choose either Hikvision's P2P or the IP/Domain to connect the Hikvision's devices in the Hik-Connect app. Instant push notification for motion detection is also available in the Hik-connect app.

How to Use Hik-Connect on Mobile for both iOS and Android?

1. Download the "Hik-Connect" app from the iOS app store or Google Play

How to Use Hik-Connect on Mobile (iOS and Android)

2. Open the app. Select the country of your residence

How to Use Hik-Connect on Mobile (iOS and Android)
How to Use Hik-Connect on Mobile (iOS and Android)

3. Now you have two options: either login your Hik-Connect account, or add your device to the Hik-Connect App directly. Please approach your vendor if you don't know what to do. If you want to find out how to enable Hik-Connect service at your Hikvision DVR, NVR and IP Cameras, please refer to Step 2 of How to use Hik-Connect at Hikvision iVMS-4500

4A. If you are using Hik-Connect service, please "Login" as instructed on the app. You should be able to get access to the Hikvision devices after login.

How to Use Hik-Connect on Mobile (iOS and Android)

4B. If you are using domain name service, please click the "+" icon on the top right corner. Followed by "Manual Adding". The following tutorial will be mainly based on using the domain name service

How to Use Hik-Connect on Mobile (iOS and Android)
How to Use Hik-Connect on Mobile (iOS and Android)

5. Select "IP/Domain". Enter the details as given by your vendor. After all the details have been entered, click the top right corner of the "Save" icon. Once you see the Camera No changes to the right number of cameras you have installed, that means the connection is successful. Click the "Start Live View" at the bottom.

How to Use Hik-Connect on Mobile (iOS and Android)
How to Use Hik-Connect on Mobile (iOS and Android)

6. You can click the number icon of "1", "4", "9", "12", "16" to change the number of live views to watch at the same time.

How to Use Hik-Connect on Mobile (iOS and Android)

7. You can click the "SD" icon to change between the clear view and the fluent view.

How to Use Hik-Connect on Mobile (iOS and Android)
How to Use Hik-Connect on Mobile (iOS and Android)

8. To watch the recorded video, click the top left icon as shown below.

How to Use Hik-Connect on Mobile (iOS and Android)

9. Select the Playback DatePlayback Time and the camera you want to watch the playback records. Click "Start Playback" after that.

How to Use Hik-Connect on Mobile (iOS and Android)

Summary on Use of Hik-Connect on Mobile (iPhone & Android)

The Hik-Connect app is intuitive, light-weight and easy-to-use. You can play around with the app, what you do on the Hik-Connect app will not affect the Hikvision CCTV Camera you installed. If you still face any issues with Hik-Connect and your Hikvision CCTV Cameras were installed from us, please contact us for support.

Want to install Dahua or Hikvision IP Camera, HDCVI, HD-TVI CCTV Camera for your home or office? Browse various types of IP Camera & HD-TVI CCTV Camera packages!

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