This guide, How to Use Hikvision Hik-Connect in iVMS-4500, is updated in Sep 2019. You might find the guide of How to use Hikvision ivms-4500 helpful in understanding the basic operation of iVMS-4500 before reading this guide. If you want to find out how to access to Hikvion DVR/NVR/IP Camera from PC, please refer to How to Use Hikvision iVMS-4200 on PC

If you want to use the Hik-Connect P2P Service on the new Hikvision's Hik-Connect App, please refer to How to use Hik-Connect App on Mobile (iOS and Android)

What is Hikvision Hik-Connect

Hik-Connect is free P2P service provided by Hikvision. The purpose of the service is to allow your mobile devices or PC to easily communicate with Hikvision products, such IP Camera, NVR, DVR, etc.

P2P, or Peer to Peer is a network protocol used by IP devices and software application to establish the communication without the need to do any port forwarding at the firewall. In addition, Dynamic DNS will not be required either due to the nature of peer-to-peer connection.

How to Use Hikvision Hik-Connect in iVMS-4500

If you have purchased the Hikvision IP Camera, NVR, or DVR, and would like to find out how to use Hikvision Hik-Connect in iVMS-4500, you can refer to the below step-by-step guide with the screenshots to set it up. Let's get started now!

1. Download the iVMS-4500

Get the iVMS-4500. Go to the "App Store", or "Play Market", download the app: iVMS-4500. These are the links: iVMS-4500 on App Store; iVMS-4500 on Google Play Store

2. Enable the Hik-Connect Service at the Hikvision's Device

By default, the Hik-Connect service at all the Hikvision's products are turned off. You will need to turn it on before you can use it. We will use Hikvision IP Camera DS-2143G0-I as an example to show you how to enable the service.

Login the IP Camera with the web browser (If you don't know how to do that and if you are our existing customer, please contact us to get support). Go to "Configuration" -> "Network" -> "Advanced Settings" -> "Platform Access". Tick the "Enable". Set a verification code as instructed. Please do remember the verification code you have set, as we are going to need it in a while. When you have done the setting, click "Save" to effect the changes.

3. Register or Login to Hik-Connect Service

Open your iVMS-4500 on your iPhone or Android Phone, click the top left corner, followed by clicking "Hik-Connect".

You will see the login page of Hik-Connect service. Click "Login".

If you have registered, please login here; if you haven't registered with the service before, click "Register" to register an account by following the onscreen instructions.

4. Add the Hikvision Device to Hik-Connect

After you have logged in the Hik-Connect service, you will need to add your Hikvision Device to the Hik-Connect to start using the service. Click the "+" icon on the top right corner. You will see the barcode scanning function now, just scan the barcode of the Hikvision device to add it to the Hik-Connect service. Alternatively, you can also manually add the serial number.

Now you should be able to see the serial number of the Hikvision device you are trying to add. Click "Search" now. Once you can see the device's model number with the serial number, that means your Hikvision device is already available to be added. Click the "+" icon now.

You will now be asked to enter the verification code - this is the code you have set in Step 2. Enter it now.

5. View the Hikvision Device in Hik-Connect with iVMS-4500

After you have entered the correct verification code, you will see the list of the Hikvision devices which are already in the Hik-Connect service. Click the device now

Click "Start Live View" to watch the live view. You will now be asked to enter the verification code again. Please do it now.

All good! Now you can watch the live view of the Hikvision Devices via Hik-Connect! In this case, don't worry about changing the internet router or setting up the DDNS, the Hikvision IP Camera, DVR, or NVR will simply be in the plug-and-play mode now.

If you still face any issues with the setup of Hikvision Hik-Connect and if you are our customer, please contact us for the free support.

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