Blog - Page 18 of 21 - SafeTrolley

Solution To "Device is Not Registered" of CCTV DVR and NVR

If you encounter the issue of "Device not registered" when you try to connect to you CCTV cameras using the mobile app ivms-4500, here is the solution to it:

1) While you are in the same network of your CCTV system, open your browser (Firefox recommended) from your computer (NOT mobile phone).

2) Type the URL address of your NVR/DVR, and login the system (if you are not sure how to do this, please refer to our remote support to get help from us)

3) Go to "Configuration" -> "Network" -> "Basic Settings" -> "TCP/IP". Make sure the DNS server is set to "8.8.8.8" and "8.8.4.4". Click "Save" when you are done. The screenshot is shown as below.

4) Go to "Configuration" -> "Network" -> "Basic Settings" -> "DDNS". Select "Asia" in Area (or Locality in some system). Select "Singapore" in Country. The screenshot is shown as below.

5) Click "Save"

The issue of "Device not registered" should be resolved by now.

If you have any difficulties, or still don't know how to do it, don't worry, please refer to our remote support to get help from us.

Technical - 10/24/2020

How to Change Password for the CCTV Security Camera?

Now you have the CCTV security cameras installed at your home, and you are able to watch the live view on your iPhone, Android phone, iPad, etc. What else you might need to do? Well, the first thing we advise: change your CCTV system password. Here are steps on how to change it. For security concerns, we might not be very specific on details. If you have any questions, please feel free to contact us, or connect with us remotely, we will be able to help you.

If you are using Hikvision DVR, NVR, IP Camera, you can refer here: how to change the password of the Hikvision DVR, NVR, IP Camera on iVMS-4500.

If you are using Dahua XVR, NVR, IP Camera, you can refer here: How to Change Password for Dahua XVR, NVR, IP Camera on iDMSS or gDMSS .

1) Login to your CCTV system via computer browser (Chrome, Firefox, or IE), or the CMS software you have installed.

2) If you log in using browser, go to "configuration" -> "System" -> "User Management", you will see user details over there.

3) Select the user you want to modify, and change the password by clicking “Modify”. Remember to click “Ok” after you have changed the password.

4) If you log in using CMS software, go to “Device Management”. Select the device in there, and click “Remote Configuration”.

5) Click “User” on the left side. Then select the user you want to modify, and change the password by clicking “Modify”. Remember to click “Save” after you have changed the password.

6) You are done! Please remember to update the password in the CMS software, and in the SafeTrolley CCTV App of your mobile devices. Here is the instruction on how to configure your app on mobile devices.

7) Last by not least. Please remember your new password.. It is a bit troublesome to reset this admin password, if you have forgotten it.

Technical - 10/24/2020

How to Change the Time of the Hikvision DVR, NVR, IP Camera

If you see the time on your Hikvision DVR, NVR or IP Camera is not accurate, you can refer to the below guide on how to correct it.

1) Use your PC, open the web browser - Chrome, Firefox, Sarafi, etc.

2) Enter the local IP Address of your Hikvision DVR, NVR or IP Camera in the address bar of the browser.

(Not sure of the local IP Address? Please use the Hikvision SADP software. Please check with your vendor if you still don't know how to do it.)

3) Login with your user name and password.

4) After login, refer to below image for the steps on how to change the time. Make sure you have selected the right time zone, and remember to click "Save" after you have changed the settings.

How to Change the Time of the Hikvision DVR, NVR, IP Camera

Technical - 10/24/2020

How to Change Password for Dahua XVR, NVR, IP Camera on iDMSS or gDMSS

This tutorial, How to Change Password for Dahua XVR, NVR, IP Camera on iDMSS or gDMSS, is updated in June 2019, considering that Dahua has updated the GUI of both iOS and Android Apps.The version of the app is 4.50.000 (if your version is older, please update your mobile app first before referring to the below tutorial). The instructions were written and illustrated with iPhone with iOS12.3.1. The steps are similar for Android users. Note that the name of the app is iDMSS on iOS App Store, while it's gDMSS on Android Google Play.

You might need to read the instructions of How to Use Dahua iDMSS on iPhone & Dahua gDMSS on Android Phone before you refer to the below guide.

How to Change Password for Dahua XVR, NVR, IP Camera on iDMSS or gDMSS?

We will advise all the users of the Dahua DVR, NVR, IP Camera to use a strong password, which should have the below features:

Consist of combination of uppercase and lowercase letters, punctuation, numbers, and symbols.
At least 8 characters - the longer the better (as long as you can remember it or you can note it down somewhere safe)
Be unique. Don't re-use your existing passwords
Do not use dictionary words or common words (such as "password", "admin", etc)

The below are the guideline on How to Change Password for Dahua XVR, NVR, IP Camera on iDMSS or gDMSS

1. Click the icon of "iDMSS" (iPhone) or "gDMSS" (Android Phone) to open the app.

2. Click the top left corner (the Menu) now.

3. Click "Device Manager".

4. Click the CCTV device which you want to modify the password.

5. Click "Remote Config"

6. Click "Modify the device password".

7. Enter your old password, followed by the new password you want to set. Don't forget to press the top right corner of the "Save" icon to save the changes

8. Password has been changed now! Don't forget the update the password on your other PCs and mobile phones for the Dahua device.

Want to install Dahua or Hikvision IP CCTV Camera, HDCVI, HD-TVI CCTV Camera for your home or office? Browse various types of IP Camera & HD-TVI CCTV Camera packages!

Technical - 10/24/2020

How to Change Password for Hikvision DVR, NVR, IP Camera on iVMS-4500

The instructions were written and illustrated with iPhone with iOS12. The steps are similar for Android users.

You might need to read the instructions of How to use Hikvision iVMS-4500 before you refer to the below guide.

How to Change Password for Hikvision DVR, NVR, IP Camera with iVMS-4500?

We will advise all the users of the Hikvision DVR, NVR, IP Camera to use a strong password - a strong password should have the below features:

Consist of combination of uppercase and lowercase letters, punctuation, numbers, and symbols.
At least 8 characters - the longer the better (as long as you can remember it or you can note it down somewhere safe)
Be unique. Don't re-use your existing passwords
Do not use dictionary words or common words (such as "password", "admin", etc)

The below are the guideline on How to Change Password for Hikvision DVR, NVR, IP Camera on iVMS-4500

1. Click the icon of "iVMS-4500" to open the app on your iPhone or Android phone.

2. Click the top left corner (the Menu) now.

3. Click "Devices".

4. Click the device (NVR, DVR, IP Camera, etc) of which you want to change the password.

5. Click the bottom right icon as shown.

6. Click "Remote Configuration"

7. Click "Change Password" as shown below.

8. Enter your old password, new password and new password again. After that, click the top right corner the "Save" icon to save the changes.

9. Password has been changed now! Please do remember your password as resetting the password of Hikvision DVR, NVR, IP Camera can be a bit troublesome.

Want to install Dahua or Hikvision IP CCTV Camera, HDCVI, HD-TVI CCTV Camera for your home or office? Browse various types of IP Camera & HD-TVI CCTV Camera packages!

Technical - 10/24/2020

How to Use Hik-Connect on Mobile (iOS and Android) (Updated in Sep 2019)

If you are using Hikvision's CCTV camera systems, such as IP Camera, NVR, Turbo HD Cameras, etc, you are using either Hikvision iVMS-4500 or Hik-Connect app on your mobile phone.

This guide focuses on teaching you how to use the Hikvision devices on the Hik-Connect mobile app on iPhones and Android mobile phones. We are using iPhone as an illustration, the steps are similar on the Android phones.

If you want to find out how to access to Hikvion DVR/NVR/IP Camera from PC, please refer to How to Use Hikvision iVMS-4200 on PC

If you want to use Hikvision iVMS-4500 on iPhone and Android Phones, this is the step-by-step guide: How to Use iVMS-4500 on iOS and Android

If you are using Dahua's CCTV Camera systems, you will find this useful: How to Use Dahua iDMSS on iPhone & Dahua gDMSS on Android Phone

What is Hik-Connect

The Hik-connect app is from Hikvision, which is developed to connect Hikvision's IP Cameras, NVRs, Turbo DVRs, etc to your iOS and Android mobile Phones. It allows users to live view and replay Hikvision's devices remotely. In addition, with the latest update, you can choose either Hikvision's P2P or the IP/Domain to connect the Hikvision's devices in the Hik-Connect app. Instant push notification for motion detection is also available in the Hik-connect app.

How to Use Hik-Connect on Mobile for both iOS and Android?

1. Download the "Hik-Connect" app from the iOS app store or Google Play

How to Use Hik-Connect on Mobile (iOS and Android)

2. Open the app. Select the country of your residence

3. Now you have two options: either login your Hik-Connect account, or add your device to the Hik-Connect App directly. Please approach your vendor if you don't know what to do. If you want to find out how to enable Hik-Connect service at your Hikvision DVR, NVR and IP Cameras, please refer to Step 2 of How to use Hik-Connect at Hikvision iVMS-4500

4A. If you are using Hik-Connect service, please "Login" as instructed on the app. You should be able to get access to the Hikvision devices after login.

4B. If you are using domain name service, please click the "+" icon on the top right corner. Followed by "Manual Adding". The following tutorial will be mainly based on using the domain name service

5. Select "IP/Domain". Enter the details as given by your vendor. After all the details have been entered, click the top right corner of the "Save" icon. Once you see the Camera No changes to the right number of cameras you have installed, that means the connection is successful. Click the "Start Live View" at the bottom.

6. You can click the number icon of "1", "4", "9", "12", "16" to change the number of live views to watch at the same time.

7. You can click the "SD" icon to change between the clear view and the fluent view.

8. To watch the recorded video, click the top left icon as shown below.

9. Select the Playback Date, Playback Time and the camera you want to watch the playback records. Click "Start Playback" after that.

Summary on Use of Hik-Connect on Mobile (iPhone & Android)

The Hik-Connect app is intuitive, light-weight and easy-to-use. You can play around with the app, what you do on the Hik-Connect app will not affect the Hikvision CCTV Camera you installed. If you still face any issues with Hik-Connect and your Hikvision CCTV Cameras were installed from us, please contact us for support.

Want to install Dahua or Hikvision IP Camera, HDCVI, HD-TVI CCTV Camera for your home or office? Browse various types of IP Camera & HD-TVI CCTV Camera packages!

Technical - 10/24/2020

How to Use Hikvision Hik-Connect in iVMS-4500 (Updated in Sep 2019)

This guide, How to Use Hikvision Hik-Connect in iVMS-4500, is updated in Sep 2019. You might find the guide of How to use Hikvision ivms-4500 helpful in understanding the basic operation of iVMS-4500 before reading this guide. If you want to find out how to access to Hikvion DVR/NVR/IP Camera from PC, please refer to How to Use Hikvision iVMS-4200 on PC

If you want to use the Hik-Connect P2P Service on the new Hikvision's Hik-Connect App, please refer to How to use Hik-Connect App on Mobile (iOS and Android)

What is Hikvision Hik-Connect

Hik-Connect is free P2P service provided by Hikvision. The purpose of the service is to allow your mobile devices or PC to easily communicate with Hikvision products, such IP Camera, NVR, DVR, etc.

P2P, or Peer to Peer is a network protocol used by IP devices and software application to establish the communication without the need to do any port forwarding at the firewall. In addition, Dynamic DNS will not be required either due to the nature of peer-to-peer connection.

How to Use Hikvision Hik-Connect in iVMS-4500

If you have purchased the Hikvision IP Camera, NVR, or DVR, and would like to find out how to use Hikvision Hik-Connect in iVMS-4500, you can refer to the below step-by-step guide with the screenshots to set it up. Let's get started now!

1. Download the iVMS-4500

Get the iVMS-4500. Go to the "App Store", or "Play Market", download the app: iVMS-4500. These are the links: iVMS-4500 on App Store; iVMS-4500 on Google Play Store

2. Enable the Hik-Connect Service at the Hikvision's Device

By default, the Hik-Connect service at all the Hikvision's products are turned off. You will need to turn it on before you can use it. We will use Hikvision IP Camera DS-2143G0-I as an example to show you how to enable the service.

Login the IP Camera with the web browser (If you don't know how to do that and if you are our existing customer, please contact us to get support). Go to "Configuration" -> "Network" -> "Advanced Settings" -> "Platform Access". Tick the "Enable". Set a verification code as instructed. Please do remember the verification code you have set, as we are going to need it in a while. When you have done the setting, click "Save" to effect the changes.

How to Use Hikvision Hik-Connect in iVMS-4500

3. Register or Login to Hik-Connect Service

Open your iVMS-4500 on your iPhone or Android Phone, click the top left corner, followed by clicking "Hik-Connect".

You will see the login page of Hik-Connect service. Click "Login".

If you have registered, please login here; if you haven't registered with the service before, click "Register" to register an account by following the onscreen instructions.

4. Add the Hikvision Device to Hik-Connect

After you have logged in the Hik-Connect service, you will need to add your Hikvision Device to the Hik-Connect to start using the service. Click the "+" icon on the top right corner. You will see the barcode scanning function now, just scan the barcode of the Hikvision device to add it to the Hik-Connect service. Alternatively, you can also manually add the serial number.

Now you should be able to see the serial number of the Hikvision device you are trying to add. Click "Search" now. Once you can see the device's model number with the serial number, that means your Hikvision device is already available to be added. Click the "+" icon now.

You will now be asked to enter the verification code - this is the code you have set in Step 2. Enter it now.

5. View the Hikvision Device in Hik-Connect with iVMS-4500

After you have entered the correct verification code, you will see the list of the Hikvision devices which are already in the Hik-Connect service. Click the device now

Click "Start Live View" to watch the live view. You will now be asked to enter the verification code again. Please do it now.

All good! Now you can watch the live view of the Hikvision Devices via Hik-Connect! In this case, don't worry about changing the internet router or setting up the DDNS, the Hikvision IP Camera, DVR, or NVR will simply be in the plug-and-play mode now.

If you still face any issues with the setup of Hikvision Hik-Connect and if you are our customer, please contact us for the free support.

Want to install Hikvision IP CCTV Camera or Hikvision HD-TVI CCTV Camera for your home or office? Browse various types of IP Camera & HD-TVI CCTV Camera packages!

Technical - 10/24/2020

How to Use Dahua SmartPSS Lite on PC

If you are want to find out how to use Dahua DMSS on iPhone or Android phones, please refer to How to Use Dahua DMSS on iPhone & Android Phone.

If you are using Hikvision DVR/NVR/IP Camera from PC, please refer to How to Use Hikvision iVMS-4200 on PC.

If you want to use Hikvision Hik-Connect, this is the step-by-step guide: How to Use Hikvision Hik-Connect .

What is Dahua SmartPSS Lite

Dahua SmartPSS Lite is a user-friendly video surveillance software designed specifically for small and medium-sized businesses (SMBs). It is for a user who has installed Dahua DVR, NVR, XVR, IP Camera, video Intercom, Access Control System, etc. It provides essential features for managing and monitoring security systems, making it a practical choice for those who require a straightforward and cost-effective solution.

The Key Features and Benefits includes:

Live View: Real-time monitoring of multiple cameras from a single interface.
Playback: Review recorded footage for incidents or analysis.
Smart Search: Efficiently locate specific events using filters and keywords.
Event Management: Receive notifications for alarms and alerts.
Access Control: Manage door access permissions and monitor activity.
Remote Access: Monitor your system from anywhere with an internet connection.
Easy Setup: Intuitive interface and straightforward configuration process.

How to Use Dahua SmartPSS Lite on PC

Time needed: 3 minutes

Download the latest version of Dahua SmartPSS Lite here.
After that, install the software as follows
Launch the SmartPSS Lite and add the Dahua CCTV / Door Access Devices
After installation, the software should be running automatically. Click "Devices" to proceed.
Enter the Details of the Dahua CCTV or Door Access Device
Enter the required information. The serial number of the device can be found on the packaging box of your device, usually in the format of3D barcode. If you don't have the packing box anymore, log in the Dahua Device via browser and get the serial number under "Setup" -> "Network" -> "P2P" or "Bonjour". If you still have no idea on how to get your serial number, please contact your Dahua device vendor to get assistance.
Make sure Dahua Devices online now
If you can see the status of the device is "online", it means you have successfully added the device to the SmartPSS Lite. You can proceed now. Otherwise, please check your configuration information at step 3
Watch Live View
Click "Live View" now to launch the live view interface of the Dahua CCTV
Select the Dahua CCTV Cameras to view
Select the camera which you want to watch the live view video

Summary on Use of Dahua SmartPSS Lite on PC

Dahua SmartPSS Lite is easy-to-use, responsive and all-in-one video surveillance application designed by Dahua. You now should have a good general idea on how to use this application. Feel free to explore more and have fun! We do provide the full range of the Dahua DVR, NVR, XVR, IP Camera, video Intercom, Access Control System. Contact us for more information today!

Technical - 10/24/2020

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+65-63279051

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support@safetrolley.com

60 Albert Street, #09-05, Singapore 189969

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How to Change Password for Dahua XVR, NVR, IP Camera on iDMSS or gDMSS?

How to Change Password for Hikvision DVR, NVR, IP Camera with iVMS-4500?

What is Hik-Connect

How to Use Hik-Connect on Mobile for both iOS and Android?

Summary on Use of Hik-Connect on Mobile (iPhone & Android)

What is Hikvision Hik-Connect

How to Use Hikvision Hik-Connect in iVMS-4500

1. Download the iVMS-4500

2. Enable the Hik-Connect Service at the Hikvision's Device

3. Register or Login to Hik-Connect Service

4. Add the Hikvision Device to Hik-Connect

5. View the Hikvision Device in Hik-Connect with iVMS-4500

What is Dahua SmartPSS Lite

How to Use Dahua SmartPSS Lite on PC

Summary on Use of Dahua SmartPSS Lite on PC

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